Thanks Laggy and Lordex! <3 Am sorry for you Lordex. I can't imagine how I'd feel... :/
LOLLLLLLLL Deb. You numpty...
And... *drumroll* Here is my automated reply from Jagex!
Hi Alice,
Thanks for getting in touch – looks as though someone else was playing on your account.
<-- Ya think?!
I have removed any information set by the hijacker for you, so now we just need to make sure you have everything you need to help prevent this from happening again.
What does that mean above - what info do they set?!
We don't have the system in place to return lost items to accounts. I am sure you can also understand that if we were to do this every time someone lost items, it wouldn't encourage players to keep their accounts secure – as there would be no consequences of not doing so. As a direct result, hijacking activity would thrive and more players would find themselves in this frustrating situation.
The best thing you can do is take a look on our forums. There will be plenty of money making tips on there from other players – you could even start your own thread to ask for advice. If you have lost any items, I am sure you will be able to regain them in no time in game J
Our systems are very secure, however as secure as they are, I am sure you can appreciate that our players have to make sure they keep both their account details and computer secure to guarantee 100% security – as this player gained access to your account using your password, it would seem this wasn't the case for your account.
Don't worry, we you with everything they you need to know to make this happen on our website and forums:
- Our Safety and Security pages – for all the advice you need to keeping your computer and account details secure
- Useful threads on our forums:
o Account Security Tips by Mod Hayley
o Phishing – Scams and Info by Mod Sadie
o I've been Hijacked by Mod Beno, so that if you are hijacked, you can let our security team know as soon as it happens
Let us know if you need anything else – we like to help J
Kind regards,
Mod Abb