the help with computer thread

[Deep_Pain]

what version ofwindows are you running and what kind of connection do u have?

[mysticmoggy]

XP and errr dsl? :roll:

[Deep_Pain]

okies

have you ran a spyware scan recently?

how does your modem connect with your computer?

usb.. lan... wireless?

[mysticmoggy]

LAN err not today i dont think but i will and get back to u?

(problem with site: my signature only shows on newer posts:P)

[Deep_Pain]

Lol yeah sadly sigs will only show on posts since u made the sig I might fix it I might not. hehe


it's always worth a spyware check. spybot is the ownage

what lights do you have on your modem?

does your link light or whatever it may be called on yours go off? or flash different colour..

:evil: gotta fix these smilies

[mysticmoggy]

its got two bright green ones... 8)

kidding errr no it only flashes when i get disconnected

[Deep_Pain]

that's pretty much going to be a line fault or an ISP problem, it's not your computer.

There are a couple of things you can try tho.. er let me get a pic

[mysticmoggy]

wow 3/4 way through and 133 infected objects haha

[Deep_Pain]

lol not good

http://test.speedtester.bt.com:50301/

try that might not work if ur llu

[Deep_Pain]

ok is your dsl connected in the 1st socket in ur house and how long is the cable from socket to modem?


cant find a picture but does your socket have a faceplate on it?

like it'll have a split in it.

[Deep_Pain]

ok finally found a picture.


http://www.dslzoneuk.net/socket.php?type=html

if your sokcet looks like that follow the steps on the page.

[mysticmoggy]

nah its another socket so no it isnt the master socket..err the cable is only about 2 metres

[Deep_Pain]

okies it is sounding more and more like an isp problem, still a few things we cant try, but have you called your ISP.

It will be worth asking them to change your profile because you are getting frequent disconnects. You will lose a bit of speed, but will disconnect far less often.

do you know how to access your modem from internet explorer?

[mysticmoggy]

in answer to phoning my ISP, no as its my mums account and she has to do it but wont.
but thanks..ill see if she will do it tomoro.
no i dont know how to do that

[Deep_Pain]

oh well, to access your browser you would need to type in 192.168.1.1 in your browser, but really it will only be useful to check settings, but every modem is different ISp is probably best people to talk u through that as they may require certain settings.

It is definately something that can be fixed with a profile change by your isp.


what make is your modem there is one last thing we can try.. if not rest is down to your isp.